Vehicle Pick Up & Drop Off: As standard we will deliver and pick-up in central Auckland, Wellington, Christchurch or Queenstown and the respective Airports free of charge. On request we will deliver and pick up at other locations throughout New Zealand at a pre-negotiated rate.

Payment: Samuels welcome Cash, Visa, MasterCard, Diners Club & American Express cards. On confirmation of your booking we will require a 10% deposit to secure your vehicle. Full payment is required prior to hire. You will also be required to sign a separate security BOND in the form of a credit card imprint, the bond is held by us BUT NOT BANKED. This is our guarantee that you will return our vehicle on time and in the condition that it was hired and the fuel tank at the same level as the start of the hire. The bond amount is based on the vehicle insurance excess as defined in the rental agreement.

Cancellations: Booking deposits are non refundable if a booking is cancelled. Cancellations within 7 days of the hire commencement results in the full hire fee being charged. Refunds for early returns may apply only if 48 hours notice is given and authorised by Samuels. A minimum rental period may apply to some rentals.

Drivers Licence: The minimum rental age is 25 years for all vehicle types. All intending drivers must present a valid full New Zealand Driving Licence, or acceptable overseas licence which is in English. A current International Driving Licence must accompany driving licences issued in a language other than English. There is no extra charge for additional drivers. Minimum rental age and other requirements for additional drivers will be the same as for the renter. Additional authorised drivers must be notified to Samuels and listed on the rental agreement at the time of delivery.

Rental Rates: Rates are based on a 24 hour period. Rates include our Standard Vehicle Insurance with an excess as per the individual agreement. Fuel is not included in our rates. Late return of the vehicle is charged as follows: First 59 minutes free, then an hourly charge of 1/3 of the daily rate for the next three hours, thereafter a full 24 hour rental period will be charged. Your rate includes GST, applied by law to almost all sales within New Zealand [exceptions include some financial arrangements and exports]. The current rate is 15% – for a $100 item the total cost is $115.00.

Extras: Child seats/restraints, chains and luggage trailers are available by arrangement.

Chauffeur Service: We can provide a professional, qualified chauffeur to compliment our luxury rental service, perfect for business or sightseeing. Contact us for hourly rates.

Finally: All rentals are subject to the full Terms and Conditions which are detailed in the Samuels Rental Agreement which will be provided to you at the time of rental.